Privacy Policy

Privacy Policy – D8 IDEAS
Effective Date: 27-10-2026
Last Updated: 27-10-2026
1. Introduction
Welcome to D8 IDEAS (“we,” “our,” “us,” or the “Platform”).
D8 IDEAS is a digital platform designed to connect individuals, businesses, and communities through digital services, collaborative economic initiatives, marketplace connectivity, and technology-enabled solutions.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access our website, mobile application, or related services.
By using D8 IDEAS, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will obtain it separately.
2. Information We Collect
Depending on the services you use, we may collect the following categories of information:
2.1 Personal Information
Full name, email address, and mobile phone number.
Date of birth and other identity information where required.
Country, city, language, and general location information.
Profile details, account preferences, and profile photographs.
2.2 Account and Authentication Information
Login credentials and authentication tokens.
Account verification status.
Login history, device information, and security logs.
We do not intend to store passwords in plain text.
2.3 Financial and Transaction Information
Where relevant to a service you choose to use, we may process information relating to payments, transactions, service purchases, refunds, or wealth pooling participation.
Payment card or banking details may be processed directly by authorized payment service providers. The information we receive will depend on the payment method and service involved.
2.4 Business and Service Information
If you register as a business, merchant, service provider, partner, or programme participant, we may collect business details, registration documents, service listings, verification records, and related communications.
2.5 Technical and Usage Information
We may collect information such as IP address, device type, operating system, application version, log data, usage activity, and technical diagnostic information.
2.6 Communications and Support
We may collect messages, feedback, enquiries, complaints, and other information you provide when communicating with our support team or participating in community programmes.
3. How We Use Your Information
We may use your information to:
Create, maintain, and manage user accounts.
Verify identities and prevent unauthorized access.
Provide digital services, marketplace features, and community programmes.
Facilitate eligible payments and transactions.
Administer wealth pooling initiatives where legally permitted.
Connect users with participating businesses and service providers.
Provide customer support and respond to enquiries.
Improve our platform, features, and user experience.
Develop and operate AI-enabled features and integrations.
Detect fraud, security incidents, abuse, and violations of our terms.
Send service announcements, updates, and notifications.
Send promotional communications where permitted by law and, where required, with your consent.
Comply with legal, regulatory, accounting, and reporting obligations.
4. Legal Basis for Processing
Where applicable, we process personal information on one or more of the following grounds:
Your consent.
The performance of a contract or steps taken at your request.
Compliance with legal obligations.
Our legitimate interests, where permitted by law and balanced against your rights.
Other lawful grounds recognized in the jurisdiction where the relevant processing takes place.
You may withdraw consent where processing relies on consent. Withdrawal does not affect processing that was lawful before withdrawal.
5. Sharing of Information
We may share relevant information with:
Service providers: Businesses and providers needed to deliver services you request.
Payment providers: Authorized providers that process payments, refunds, or related transactions.
Technology partners: Hosting, analytics, communications, cybersecurity, and API providers.
Business partners: Participating partners where sharing is necessary to deliver a service or fulfil a transaction.
Professional advisers: Legal, accounting, audit, and compliance advisers where necessary.
Public authorities: Regulators, courts, law enforcement, or other authorities when required or permitted by law.
Corporate transaction parties: In connection with a merger, restructuring, acquisition, or transfer of business assets, subject to applicable legal requirements.
We do not authorize third parties to use your personal information for unrelated purposes merely because they receive it from us.
6. AI and Third-Party Integrations
D8 IDEAS may introduce AI-powered tools, automated features, and integrations with external platforms.
Where these features are used, relevant information may be processed to provide responses, recommendations, automation, or other requested functionality.
We will take appropriate steps to use suitable service providers and protect information in accordance with applicable law. You should avoid submitting unnecessary sensitive personal information into AI-powered features.
Third-party services may operate under their own privacy policies and terms. We encourage users to review those policies before using external services.
7. Cookies and Similar Technologies
Our website and application may use cookies, SDKs, analytics tools, and similar technologies to:
Maintain sessions and account security.
Remember preferences.
Understand platform performance and usage.
Diagnose technical problems.
Improve functionality and user experience.
Where required by law, we will request consent before using non-essential cookies or similar technologies. You may also be able to manage certain preferences through your browser or device settings.
8. Data Security
We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
These measures may include access controls, encryption where appropriate, secure authentication, monitoring, and restricted staff access.
However, no electronic transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, account administration, dispute resolution, security, and legal or regulatory compliance.
Retention periods may vary depending on the type of information and the services used. Certain transaction, financial, or compliance records may need to be retained after an account is closed.
When information is no longer required, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to applicable law.
10. International Data Transfers
D8 IDEAS may work with service providers and business partners in Malaysia and other countries.
Your information may therefore be transferred to or processed in a country other than the country in which you reside. Where required, we will implement appropriate safeguards and comply with applicable requirements for international data transfers.
11. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally available.
Withdraw consent where processing is based on consent.
Object to or request restrictions on certain processing.
Request a copy of certain information in a portable format.
Opt out of promotional communications.
Lodge a complaint with the relevant data protection authority.
To exercise your rights, contact us using the details provided below. We may need to verify your identity before processing a request.
12. Children's Privacy
D8 IDEAS is not intended for children who are below the minimum age required to use the relevant service under applicable law.
We do not knowingly collect children's personal information without the necessary legal basis and, where required, appropriate parental or guardian authorization. If you believe a child has provided personal information unlawfully, contact us so we can review the matter.
13. Third-Party Websites and Services
Our platform may contain links to third-party websites, applications, merchants, healthcare providers, educational services, travel providers, or other external platforms.
D8 IDEAS does not control all third-party services and is not responsible for their independent privacy practices. Please review the relevant third party's privacy policy before sharing information with it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.
The revised version will be published on our website or application with an updated revision date. Where required by law, we will provide notice or obtain consent for material changes.
15. Contact Us
For questions, privacy requests, or concerns relating to this Privacy Policy, contact:
Platform: D8 IDEAS
Email: [email protected]
Website: https://www.d8ideas.com/

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